Marketing Quality Management Team Leader

87_30676

Obowiązki

• Lead, mentor, and develop a high-performing quality management team, ensuring alignment with marketing objectives and client expectations.
• Oversee daily team operations with a focus on delivering accurate, efficient, and timely quality reviews of marketing campaigns and sales support activities.
• Design and implement comprehensive quality assurance frameworks and performance measurement tools to ensure consistency and excellence across marketing deliverables.
• Drive a culture of continuous improvement through data-driven insights, root cause analysis, and targeted process enhancements.
• Collaborate cross-functionally with marketing, sales, and operations teams to identify process gaps and implement innovative, scalable solutions.
• Ensure the ongoing evaluation and refinement of quality standards, audit procedures, QA tools, and workflows to reflect industry best practices.
• Monitor compliance with corporate policies, marketing standards, and regulatory requirements, fostering a culture of accountability within the team.
• Conduct detailed audits of campaign workflows and marketing outputs, managing timely resolution of issues in coordination with leadership.
• Support the development and execution of corrective action plans to address quality deficiencies and reduce compliance risks.
• Lead onboarding, training, and upskilling initiatives to ensure team members maintain proficiency in marketing quality protocols and procedures.

Wymagania

• Bachelor’s degree or higher with 5+ years of experience in Quality Assurance, Knowledge Management, or related roles within a marketing or digital environment.
• Proven leadership experience, including managing or coordinating QA or operations teams (e.g., as Team Leader, Backup TL, or Coordinator).
• Strong analytical and critical-thinking skills with a high attention to detail and an ability to identify root causes of quality issues.
• Demonstrated success in managing cross-functional stakeholder relationships and driving outcomes across competing priorities.
• Expertise in QA tools, performance monitoring systems, and reporting dashboards; strong general digital and technical proficiency.
• Highly adaptable, with a proactive approach to problem-solving and the ability to work effectively both independently and within team settings.
• Excellent written and verbal communication skills in English.
• Willingness to work flexible hours to support global operations and meet business demands.

Oferujemy

• Private medical care, life insurance, and Multisport card.
• Career development programs, including the Connected Manager leadership track.
• Regular feedback and transparent performance management.
• Hybrid work model with home office equipment provided.

Źródło: Arche Consulting/Praca

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