Junior IT Supporter

Miejsce pracy: Szczecin

Technologies we use

Expected

• Citrix
• Active Directory
• Microsoft 365

Operating system

• Windows
• macOS

Your responsibilities

• Acting as 1st and 2nd line of technical IT support
• Providing IT support in English to our employees globally
• Ensuring all calls and emails are logged accurately within the ticket system
• Taking ownership and responsibility of each incident and request to ensure the best customer experience
• Escalating incidents and requests to the relevant IT technical teams
• Delivering high quality support and solutions in compliance with agreed SLA and processes
• Creating and updating technical documentation
• Proactive knowledge sharing with other team members
• Collaborate with third-party suppliers

Our requirements

• Very good English (spoken and written)
• Advanced knowledge about IT systems in general (Active Directory, Microsoft 365, Citrix)
• Good knowledge of computer hardware and IT equipment (including iOS)
• Preferably experience from an international environment
• Bachelor’s degree in computer science will be an asset
• Ability to work on shifts (8:00 – 16:00; 10.00-18.00; 15:00 – 23:00; Monday – Friday)
• Strong analytical competencies
• Ambitious and proactive mindset
• Committed and determined approach
• Good team spirit

Optional

• ITIL process knowledge will be an advantage

What we offer

• Employment contract with the 3-month probationary period
• On-site work from Szczecin, with hybrid work possibilities
• International work environment with Scandinavian culture
• Opportunity to use and develop foreign languages in daily work
• Fantastic work atmosphere full of respect and partnership
• Internal trainings
• Great company events
• Sports card
• Private medical care
• Restaurant card
• Holiday bonus and occasional cards
• Modern workplace
• No dress code zone
• Delicious coffee and fresh fruits
• Transportation co-funding

Benefits

• sharing the costs of sports activities
• private medical care
• life insurance
• fruits
• integration events
• dental care
• no dress code
• coffee / tea
• leisure zone
• pre-paid cards
• holiday funds
• sharing the commuting costs
• charity initiatives

About the Team:

You will join a group of fantastic people who act as technical IT Support and handle all kind of computer, mobile device and IT system issues for all Coloplast users globally and at the same time deliver on-site support to our colleagues locally in Szczecin. We search for a new team member, who enjoys solving IT issues and fulfilling our Colleagues’ requests.

About the Department:

The Global Operations & Support area within Digital, Data & IT organization is responsible for all IT in Coloplast – across sites and functions. We support our colleagues and cooperate with them on how to make the best technology decisions. In Global IT Support, we provide technical support of all approved systems and devices including involvement into large business development projects for all parts of the Coloplast organization. We work as One IT – no matter where we are located, we seek to contribute with the right competences at the right time.

Recruitment details

Please apply online with your CV in English.

We will review all applications continuously and invite selected candidates further to the recruitment process. We will close the offer down once we find the best match to the role :)

Coloplast Business Centre Sp z o.o.

Coloplast develops products and services that make life easier for people with very personal and private medical conditions. In Coloplast Business Centre we are responsible for global financial operations, orders administration, P&C, IT, Legal support, marketing & data analysis activities, and many others. If you have the right profile and the right amount of curiosity and ambition you can be a part of this exciting challenge. Curiosity works here!

By clicking the "Apply" or "Apply Now" button or by sending a recruitment application otherwise to Coloplast Business Center Sp. z o.o., you agree for processing of your personal data for recruitment purposes in accordance with art. 6 par. 1 point b and f of the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and of the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation). You also agree to the processing of personal data included in the application form for future recruitments by Coloplast Business Center Sp. z o.o.
The administrator of personal data is Coloplast Business Centre Sp. z o.o . with registered office in Szczecin, ul. Piastów 30, 70-064 Szczecin; contact to the Data Protection Officer: dataprotectionoffice@coloplast.com
In addition, we would like to inform that:
- Your personal data will be processed up to six months from the completion of the recruitment process.
- You have the right to request access to your personal data, its rectification, erasure or limitation of processing and the right to object to processing, as well as the right to data portability.
- You have the right to withdraw your consent at any time. The above does not affect the lawfulness of processing which was carried out on the basis of your consent before it was withdrawn.
- You have the right to lodge a complaint with a supervisory authority - the President of the Office for Personal Data Protection.
- Providing your personal data by yourself is voluntary, but necessary to participate in the recruitment process.
- Decisions regarding the recruitment and selection process will not be taken in an automated manner.

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