Customer Service Specialist

Your responsibilities

• Acting as the first point of contact for Planika’s international dealers and partners
• Providing professional support via email, phone, and CRM systems
• Assisting dealers with product-related questions, technical documentation, and marketing materials
• Supporting dealers in navigating our product portfolio and digital tools
• Coordinating with internal departments (sales, marketing, technical support) to ensure dealers receive accurate and timely information
• Helping onboard new dealers and guiding them through our standards, tools, and product knowledge
• Collecting and forwarding feedback from dealers to relevant departments
• Maintaining accurate records of dealer interactions and ensuring smooth, long-term cooperation

Our requirements

• Fluent English (spoken and written)
• Excellent communication and relationship-building skills
• Experience in B2B customer support, preferably in an international environment
• Strong organizational skills and attention to detail
• Ability to work independently and as part of a global team
• Familiarity with CRM systems and office software (MS Office, Google Workspace)

Optional

• Other languages (especially French or Spanish)
• Interest in design, architecture, or premium lifestyle products

What we offer

• The opportunity to work with a premium global brand present on 6 continents
• A friendly, international team and a collaborative work environment
• Real impact on how we support our partners worldwide
• Opportunities for professional development and internal growth

Benefits

• private medical care
• life insurance
• integration events
• corporate gym
• corporate library
• no dress code
• parking space for employees
• sports package

Planika Sp. z o.o.

Planika manufactures and sells eco-friendly fireplaces all over the world. When you join us, you're not just getting an interesting job — you're getting much more: a better boss, a brighter future, and a vision for personal development. You'll feel like a kid who traded a candy for a surprise egg.

By becoming part of our team, you’ll be able to choose tasks you naturally love doing. And the salary? You’ll set your own value. Money follows good ideas.

Our organization uses an unconventional, experimental management style with no rigid structure, where everyone is free to act. This freedom encourages engagement and taking responsibility for the company.

In the application form, add the sentence: “I’m made for this kind of work.”

We’ll then invite you to an interview where you'll get a chance to see how we work, what we do, and why it works. You’ll learn how we’ve attracted clients like Bill Gates, Cristiano Ronaldo, and the Sheikh of Abu Dhabi.

We’ll also tell you how to rise quickly through the competency ranks and how to gain new skills.