Customer Service Specialist with Italian

Your responsibilities

• First point of contact for Customers (via mail and phone)
• Order entry, managing and monitoring all orders for customers
• Providing high level of customer service, with daily follow-ups and clear communication with customers
• Communication and coordination between sales reps, customers, supply and factory, pricing
• Taking responsibility for invoice processing, amending invoices, issuing credit and debit notes, handling non-technical complaints
• Monitor delivery process, coordinate deliveries with warehouse and transport company
• Monitor stock situation- cooperation with supply and factory

Our requirements

• Fluent Italian and English is a must
• Minimum 1 year of working experience
• Knowledge of SAP system would be an asset
• Previous customer service experience will be considered an asset
• Organizational, interpersonal and communication skills
• Ability to work in an international environment across cultures
• Quick learner with competence to resolve queries

Benefits

• sharing the costs of sports activities
• private medical care
• life insurance
• extra social benefits
• employee referral program

PPG Industries

The PPG Way

Every single day at PPG:

We partner with customers to create mutual value.

We are insightful, dedicated and proactive. We have intimate knowledge of the market and our customers. We focus on practical solutions that make a difference.

We are “One PPG” to the world.

We are better and stronger together. We leverage our scale to reach new markets and introduce innovative technologies as we differentiate and disrupt our markets.

We trust our people every day, in every way.

We enable and empower our people to make the right decisions. We are inclusive, transparent and respectful. Our feedback is clear and actionable.

We make it happen.

We have a passion for winning. We achieve. We deliver with discipline and integrity. We bring our best energy to our work. We decide and act intelligently and quickly.

We run it like we own it.

We respect one another by being responsible and accountable. We always act in the best interest of our company, customers, shareholders and our communities.

We do better today than yesterday – everyday.

We continuously learn. We develop our people to grow our businesses.