Customer Service Specialist

Your responsibilities

• Building strong relationship with customers
• Participating in regular team meetings, calls and on-site meetings with customers
• Communicate daily with customers regarding order status and handle all enquiries and requests
• Gathering required internal information for specific customer inquiries and tracking them
• Preparing documents and reports on production and shipping results
• Updating the customer information into system
• Coordinating projects and bulk orders from customers
• Identifying common challenges and reporting them to management, along with possible solutions and suggestions
• Overseeing the product complaint process
• Working closely with our internal departments

Our requirements

• Minimum 1 year of experience in customer service or sales
• Strong knowledge of Microsoft Office, especially excel
• Fluent in Polish and English, both written and spoken
• Excellent interpersonal and organizational skills
• Ability in problem-solving and negotiation and sales
• Ability to work independently
• Result oriented

What we offer

• Competitive compensation that matches experience and qualifications
• Various possibilities to growth in multinational environment
• A very challenging job in young and fast developing international environment

Benefits

• sharing the costs of sports activities
• sharing the costs of foreign language classes
• sharing the costs of professional training & courses
• life insurance
• flexible working time
• integration events
• coffee / tea
• employee referral program

Trio Line Polska Sp. z o.o.

Trio Line Polska sp. z o. o., a branch of Leggett & Platt, as one of the largest furniture manufacturers in Europe, specializes in upholstery and assembly of high-quality products. The furniture is produced for some of the most recognizable brands in Europe - the iconic Egg Chair produced for Fritz Hansen. We provide optimal distribution conditions in Southern and Western Europe and Scandinavia.