HR Administration Generalist

Your responsibilities

• Handle customer service inquiries via tickets and calls.
• Ensure timely and efficient delivery of end-to-end transactional processes and services within standard policies to internal customers (Business Partners, Centers of Expertise, etc.) and external customers (employees and people managers).
• Manage general administration tasks, including:
• Accurate administration and maintenance of personnel data and employee records within systems.
• Administration of recruitment data.
• Support for administrative payroll processes.
• Generation of standard reports.
• Digital filing.
• Provide support to colleagues (Business Partners, Centers of Expertise, etc.).
• Guarantee consistent and fair service to all customers by responding accurately to questions and queries in a timely manner to meet service level agreements.
• Escalate complex or very sensitive cases to other HR teams and experts when appropriate.
• Participate in HR projects and contribute to continuous improvement efforts.

Our requirements

• Experience in an operational customer service or shared services environment, specifically in an HR administration role.
• Enjoy interacting with colleagues and other internal teams (e.g., Finance, Payroll, and IT) to manage processes, resolve issues, and serve customers effectively as a cohesive team.
• Strong administrative skills.
• Ability to remain calm under pressure and adapt to changing circumstances.
• High level of accuracy and attention to detail.
• Team player who strives to achieve common goals.
• Open-minded and receptive to new ideas.
• Pragmatic approach to problem-solving with a focus on results.
• Analytical skills to understand complex information and identify key data relevant to your activities.
• Eagerness to learn and strong agility in acquiring new knowledge.
• Good organizational skills.
• Proficient in English.

What we offer

• Work closely with inspiring, supportive and engaged colleagues from more than 80 different countries.
• Practice your talents in a highly professional international environment.
• Join a learning and development environment with an emphasis on knowledge sharing and training.
• Competitive salary and comprehensive benefits.

Benefits

• private medical care
• sharing the costs of professional training & courses
• life insurance
• remote work opportunities
• parking space for employees
• employee referral program
• charity initiatives
• annual bonus

Job Description

Within the corporate People & Communications Division, the centrally located Group People Services department oversees the efficient operation of core processes, the timely and effective delivery of general administrative and transactional services, and provides daily support to people managers, employees, and various internal customers (such as Business Partners and Centers of Expertise).

- The Group People Services Department comprises the following professionals:

People@YourService Team: This team offers general support to the People & Communications teams, ensuring systems and data are up-to-date. They handle inquiries from people managers and employees via phone and tickets promptly, delivering standardized end-to-end processes and services, including complex case handling that requires specialist knowledge.

- Payroll Services Team Belgium: This team is responsible for the monthly payroll administration for Belgian employees.

To strengthen our current team, we are seeking an HR Administration Generalist for the People@YourService team. This role involves managing a wide range of operational tasks. As an HR Administration Generalist, you will be responsible for delivering excellent customer service while supporting both external (business, suppliers) and internal (People & Communications, Centers of Expertise) customers. You will report to the People@YourService Manager.

Why join us

Embark on your new adventure at Euroclear, and work at the heart of the global capital markets. We connect over 2,000 financial institutions across the globe. As an open and resilient infrastructure, we contribute to the stability of the financial markets. We help clients cut through complexity, lower costs, and mitigate risks of financial transactions. At Euroclear, we have the clear ambition to use our key role to facilitate and accelerate a sustainable global financial system!

New ways of working

Find your own optimal balance within our hybrid working model, where you can connect at the office and also benefit from remote working.

Euroclear

Great Place to Work for All

We are committed to creating an inclusive culture that celebrates diversity and strive to be a Great Place to Work for All. All qualified applicants will be considered for employment, regardless of any aspect that makes them unique (including race, religion, national origin, gender, sexual orientation, age, marital status, pregnancy, disability, ...). If you need any specific accommodation due to disability or any other reason, you can let the recruiter know during your application process.

Euroclear Poland has been awarded as the ‘Most vibrant workplace’ during the 11th Central and Eastern European (CEE) Services Summit in 2023