We're committed to bringing passion and customer focus to the business. We do things differently. More than 300 enthusiastic employees from over 12 countires work in our Szczecin office every day to offer our Clients the best product and service. If you’re looking for a chance to participate and contribute your ideas, this is the right place for you. We are planning on doing something big and are looking for motivated and creative people to tackle things. If you think that’s you, we’d love to receive your application!
Customer Support Advisor with Dutch Location: Szczecin
The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.
Ready to be #DifferentByDesign? Willing to deliver #Excellence? Take the opportunity to become part of Concentrix, where the Customer Experience is a passion. You will find here an exceptional work environment, where you will have endless opportunities for learning and professional growth
We are looking for Customer Service Advisors with C1 language skills level for Dutch.
So why not join us?
As a Customer Service Advisor, you will be the first point of contact for the customer, responding to the various incoming requests, solving the emerging issues and you will be responsible for the following:
- Provide assistance via telephone, e-mail, chat and social media regarding the platform
- Listen carefully and understand customer needs
- Building a good relationship with the customer
- Participate in activities and meetings to improve service quality and customer satisfaction
The main skills we are looking for are:
- C1 language skills level for Dutch and B1/B2 language skills level for English
- Good use of PC and online browsing
- Customer orientation and attention to detail
- High problem-solving capacity
- Excellent communication skills
- Previous experience in customer service will be considered a plus
- Permanent employment
- IT and soft skills training
- Private medical
- Team building
- Group insurance program, sports and leisure program
SumUp is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. SumUp does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. SumUp also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.Please add to your CV below clause
Wyrażam zgodę na przetwarzanie danych osobowych zawartych w niniejszym dokumencie do realizacji procesu rekrutacji przez firmę Concentrix CVG International al.Wojska Polskiego 62, 70-470 Szczecin, w tym na przetwarzanie ich w przyszłości – dla celów związanych z procesem rekrutacji zgodnie z ustawą z dnia 10 maja 2018 roku o ochronie danych osobowych (Dz. Ustaw z 2018, poz. 1000) oraz zgodnie z Rozporządzeniem Parlamentu Europejskiego i Rady (UE) 2016/679 z dnia 27 kwietnia 2016 r. w sprawie ochrony osób fizycznych w związku z przetwarzaniem danych osobowych i w sprawie swobodnego przepływu takich danych oraz uchylenia dyrektywy 95/46/WE (RODO).