Ogłoszenie
Nr ewidencyjny
16951934
Pracodawca
HSBC Service Delivery (Polska) Sp. z o.o.
Lokalizacja
Polska, małopolskie, Kraków
Branża
Informatyka/Administracja
Zawód
Wealth & Personal Banking IT – Digital Analyst
Szczegóły ogłoszenia o pracę
Obowiązki
Nie podano
Oczekiwania względem kandydata
Nie podano
Oczekiwane wykształcenie
Nie podano
Wymagana znajomość języków obcych
Język angielski
Nie podano
Język niemiecki
Nie podano
Język francuski
Nie podano
Język rosyjski
Nie podano
Język włoski
Nie podano
Dodatkowe informacje o stanowisku
HSBC Service Delivery (Polska) Sp. z o.o. is a part of HSBC Holdings plc, the parent company of the HSBC Group, headquartered in London. The Group serves customers worldwide from over 6,300 offices in over 75 countries and territories in Europe, Asia, North and Latin America, and the Middle East and North Africa. HSBC is one of the world’s largest banking and financial services organisations. Currently, we are looking for a candidate for the position of:
Wealth & Personal Banking IT – Digital Analyst Location: Kraków Ref No: HTK/WPBDIGITAL/DAWPBDT/08/2020The Digital Business Analyst is responsible for conducting analysis for changes and additions that deliver best in class enhancements to Digital Channels encompassing Mobile, Public Website and Online Banking. Analysts are involved from initial scoping and discovery analysis, followed by documentation of requirements right through to post implementation continuous improvement. The role requires detailed requirements analysis to translate concepts and business requirements into Digital propositions aligned to Global Digital strategies. Analysts will collaborate with other Digital teams as well as external stakeholders to deliver customer-centric journeys and digital capabilities for our customers. Analysts will support Global, regional and local markets with all activity to on-board onto continually evolving platforms, technology and adopt new features. Operate as required a cross the Delivery Agenda priorities supporting convergence and reuse across markets. Own analysis activity for small to medium sized well defined initiatives and contribute to larger programmes.
Impact on the Business/Function Perform in depth ‘As Is : To Be’ analysis to deliver ‘best in class’ personalised, secure and elegant digital experiences Support delivery of core capabilities that are built once and deployed across Global, Region local markets Production of the Digital Analysis document set as part of User Centred Design activity in line with committed timescales and methodology, securing approval from stakeholders as required Supporting Agile Scaled delivery and DevOps (development, automation, integration, testing and implementation) ensuring digital deliverables meet business requirements and are fit for purpose to release to customers Contribution to the delivery of all multi-channel Global Digital priorities Customers / Stakeholders
HSBC Digital Solutions internal Global stakeholders including Cross Functional Team and Discipline Leads HSBC Global Functions Digital Risk, Legal, Compliance, Information Security, Fraud, Data Security HSBC customers and prospects across the all entities 3rd Parties Leadership & Teamwork
Highly collaborative working with all other Digital teams (business and technology) within HSBC Digital to co-author UCD deliverables in line with appropriate methodology Indirect leadership (support/coaching) for less experienced team members contributing to optimized end to end process Operational Effectiveness & Control:
Quality Control Adherence to Digital governance structures Identification of key risks, issues and interdependencies and providing appropriate mitigation strategies or escalating as appropriate Management of Risk (Operational Risk / FIM requirements)
The jobholder will ensure the fair treatment of all customers is at the heart of everything we do, both personally and as an organisation. This will be achieved by consistently displaying the behaviours required of all colleagues at HSBC to be Open, Dependable and Connected The jobholder will also continually reassess the operational risks associated with the role and inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings, and the impact of new technology This will be achieved by ensuring all actions take account of the likelihood of operational risk occurring. Also by addressing any areas of concern in conjunction with line management and/or the appropriate department Local Job Requirements
The role holder is responsible for business analysis relating to customer experience across channels Primary interactions will be with cross functional teams, organised as valuestreams Adherence to the Digital governance model This member of Digital may be based in any major geography Certifications, Qualifications & Experience
Graduate (desirable) Experience of managing a team leading business activity to support the delivery of digital change across regions/markets Exceptional analytical, planning and governance skills Leadership experience in customer focused organizations, in disciplines such as digital, programme or change management skills motivating and inspiring others to excel Subject Matter Expertise of online and mobile channels, including technical, market place and customer considerations Strong commercial focus, ability to balance risks vs. rewards and maximize cost effectiveness and profitability for the business Highly developed communication skills, both written and verbal, to explain complex or technical issues Pragmatic decision making skills, with the ability to make clear judgments based on data and understand the implications Ability to lead and influence Excellent negotiation and relationship management skills to satisfy a wide range of internal and external customers with conflicting priorities Excellent understanding of project methodology, frameworks and best practice Respectful of different cultures, working with colleagues from across all 5 regions (North America, LATAM, Middle East, Asia Pacific and Europe) We offer:
Stable job in professional team Interesting path of career in an international organization Consistent scope of responsibilities Private health care, employees’ benefits
You'll achieve more when you join HSBC.
To apply for this position please send your curriculum vitae in English, using "Apply now" button below.
Applications sent to us will be taken into consideration only if they include the following statement:“I hereby declare that I have familiarized myself with the Privacy Statement for Applicants published at http://www.about.hsbc.pl/careers and I hereby give consent for personal data included in my application to be processed for the purposes of recruitment in HSBC Service Delivery (Polska) Sp. z o. o. according to rules described in the Privacy Statement for Applicants, as per the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (GDPR)." In case you would like to resign from participation in recruitment process or withdraw previously sent to us application, please email us at: krakow.recruitment@hsbc.com
DODATKOWE INFORMACJE
Data ważności ogłoszenia
2020-12-23
Ilość oferowanych miejsc pracy
0
W tym dla niepełnosprawnych
0
Rodzaj umowy
Brak
Ogłoszenie o pracy tymczasowej
NIE
Lokalizacja pracy z ogłoszenia na mapie:
Polska, małopolskie, Kraków
Ogłoszenia o pracy podlegają przepisom ustawy z dnia 26 stycznia 1984 r. Prawo prasowe (Dz.U. z 1984 r. Nr 5 poz. 24 z późń. zm. oraz ustawy z dnia 26 czerwca 1974 r. Kodeks pracy (t.j. Dz. U. z 2018 r. poz. 917 z późn. zm.) i nie cechują się jakością oraz rzetelnością ofert pracy upowszechnianych przez Publiczne Służby Zatrudnienia.