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Are you looking for a challenge within a dynamic global organization or a German family business? At B. Braun you can find both. For more than 175 years and counting, B. Braun is amongst the world’s top healthcare companies, operating in 64 countries and with over 60,000 experts networking their knowledge every day. You can thrive in this strong culture of continuous exchange. Become a part of the B. Braun family and share your expertise. Together we improve healthcare.

Within the B. Braun Group, the global support team is looking for employees for the position of “Service Desk Analyst" for the new IT Shared Service Center in Nowy Tomyśl, Poland.

Your responsibilities:

• Respond to incoming calls and web submissions for assistance from end users experiencing technical issues
• Troubleshoot, analyze, resolve, track, escalate and accurately document various technical problems and resolutions (i.e. software, hardware and client specific applications)
• Fulfill Service Requests from end users according to defined procedures
• Document client issues in our call tracking system
• Provide friendly, courteous, and quality communication to all end users throughout the support process
• Grow professionally through on-going training activities and continued learning
• Collaborate with organization counterparts and department team members to share knowledge and expertise
• Identify optimization potential to continuously increase customer satisfaction and Service Desk quality

Your qualifications:

• Degrees :
  Educational degree/certificate in an information technology related field will be a plus
• Job experience:
• 1-2 years
• Technical Skills:
• Ability to analyze hardware and/or software problems
• Knowledge of computer systems, hardware, software and peripheral equipment
• Basic network skills
• Language Skills :
• Good verbal and written communication skills in English (B2 – upper intermediate)
• Very good verbal and written communication skills in German (C1 – Advanced)
• Soft Skills:
• Ability and desire to keep up with changing and emerging technologies that affect the business
• Excellent verbal and written communication skills with ability to communicate effectively over the phone and electronically
• Strong problem solving and analytical skills
• Flexibility to work in shifts and on weekends as needed

Our offering

• Active participation in challenging developmental projects
• Open communication at all levels of the hierarchy
• Personal and professional development
• Stable work in a friendly team
• Flexible working hours
• Possibility to work in the combined stationary and home-office modes
• Free foreign language instruction
• Training and integration events