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Inżynier serwisu urządzeń medycznych

Place of residence: Ideally Kujawsko-pomorskie

Territory: North-West Poland and Warsaw

Who we want

• Hard-working winners. Confident, competitive and results-oriented people who create a strong customer relationship through excellent service.
• Teammates. Partners who listen to ideas, share thoughts and work together as a team to move the business forward.
• Mission-driven salespeople. Fiercely intense representatives who work whatever hours necessary to live out their purpose of changing people’s lives and making healthcare better.
• User-focused creators. People who imagine with the user in mind, developing solutions that help change patients’ lives.

What you will do

• As a Field Service Technician, you will play a leading role in supporting the on-site technical needs of Stryker customers.
• You will perform all required quality control checks and preventive maintenance and complete repairs, software and hardware upgrades as per Stryker’s standards and procedures.
• You present the highest level of customer etiquette in support of the sales team, promote increased equipment and service usage by establishing and maintaining effective customer relationships.
• You will collaborate with Sales, Customer Service, Regulatory Affairs/Quality Assurance and Technical Support to ensure smooth service delivery, customer satisfaction and further growth of Service contracts (called ProCare).
• You will build long term relationships with customers, subcontractors and team members to ensure responsiveness and superior customer service.

What you need

• Technical background or engineering degree (mechanical, biomedical, electronic or similar).
• Ideally professional work experiences in repairing of mechanical and/or electronical devices, i.e. Smartphones, Computers, etc. (not a must-have!). More important is your passion for the medical environment, high quality products and a strong customer relationship.
• Strong inter-personal communication skills specifically relating to stress management, people management and conflict management.
• Ability to explain detailed instruction troubleshooting and inspection procedures.
• Valid driving license and up to 70% travel in the region.
• Fluent polish, very good English.
• Be able to lift (sometimes) heavy products.

What We Offer

• A winning team driven to achieve our mission and deliver remarkable results.
• Quality products that improve the lives of customers and patients.
• Ability to discover your strengths, follow your passion and own your own career.
• Personal & professional development at one of the world’s best workplaces with different opportunities through career paths and individual development plans.