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Obowiązki Operations AssociateAbout Wolt's operationsThe role you are looking at is a part of Wolt’s operations team.The ops team in each country is the heart and soul of Wolt. Every country team is a startup within the company. As a member of our ops, you must have a passion for getting things done and solving problems daily together with your team. There will be no two days alike as you set out to build a new business in your market.If you are creative, like moving fast, and thrive in a dynamic environment where you get to be proactive and figure out what to do rather than wait to be told – then apply today.About the Operations Associate roleAt Wolt, our Operations Associates have various focus areas. For this specific role, the focus will be to support the management of Wolt’s restaurant portfolio in Thessaloniki. The ideal candidate is structured, detail-oriented, and enjoys a diverse working week. You will also act as a communicator between our restaurant team and restaurant partners in order to ensure optimal success. Your role will entail:- Successfully on-boarding venues onto the Wolt platform and ensuring optimal access at necessary times- Ensuring our portfolio of restaurants reach the highest Wolt service standards by conducting frequent quality and satisfaction checks- Training and keeping our partners up to speed with any urgent cases- Developing our restaurant liaisons and their business by using our collected user data- Keeping our menu-platform always up to date with text and visuals that reflect the Wolt brand- Share best practices with the restaurant team- Being involved in ordering necessary material for on-boarding venues- Analysing restaurants' performanceAbout You- You might be a graduate seeking to kickstart your career - but most importantly, you have the right attitude and drive- Experience/ high interest in analytics and interpersonal skills - you will be working with a lot of different people- Structured, detailed and service-oriented mindset- Self-starter having a passion for food- You're at least a self-proclaimed expert when it comes to your city’s food scene, traffic patterns, and the different residential and commercial districts- Fluent in Maltese and EnglishAbout WoltWolt is a Finnish technology company and we’re best known for our food delivery platform. On our mobile app or website, customers can order their favorite meals from our restaurant partners, and either pick their order up or have it delivered by our courier partners. We’re currently active in 22 countries and more than 80 cities, servicing over 5 million customers. Our apps (iOS and Android) have the industry’s highest reviews, largely because of our customer-centric approach to how we build our products and operations. For example, our customer service team responds in a matter of seconds, in the customer’s own language. We’ve raised €258M in financing from renowned U.S. and European based investors, such as ICONIQ Capital, 83North, EQT Ventures, Highland Europe and Goldman Sachs Growth Equity. We've also been fortunate enough to receive some appreciation and recognition for our hard work along the way: Apple selected Wolt’s app as their Editors' Choice, Wired named the company one of the "Hottest Startups in Europe," Forbes included our CEO Miki Kuusi on its 30-under-30 in Consumer Tech list, and the Nordic Startup Awards named Wolt Company of the Year. In 2020 we were recognized as the fastest growing tech company in Europe by the Financial Times.Wolt is more than just a food delivery operation – in fact we are built upon a solid foundation of state-of-the-art technology. Our internal tooling enables us to ramp up new cities efficiently and provide excellent customer service, our own logistics platform allows us to optimise our couriers’ work to get you the food you want as fast as possible, and our restaurant platform allows restaurants to offer exciting food experiences for our customers in an optimal way. We work in small teams with high ownership, with each team focusing on a key area of the Wolt product stack. Each and every one of our product team members has a say in where we are going and what solutions we implement. We work with a passion, but we haven’t forgotten how to have fun along the way!So if you are excited about working in a high growth environment, taking ownership and being part of an extremely high performing team then we’d love to hear from you! We will be reviewing applications on an on-going basis, so send through your application ASAP :)Osoby zainteresowane ofertą pracy prosimy o przesyłanie swojego CV klikając w przycisk "Aplikuj teraz".
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Ogłoszenia o pracy podlegają przepisom ustawy z dnia 26 stycznia 1984 r. Prawo prasowe (Dz.U. z 1984 r. Nr 5 poz. 24 z późń. zm. oraz ustawy z dnia 26 czerwca 1974 r. Kodeks pracy (t.j. Dz. U. z 2018 r. poz. 917 z późn. zm.) i nie cechują się jakością oraz rzetelnością ofert pracy upowszechnianych przez Publiczne Służby Zatrudnienia.