Szczegóły ogłoszenia o pracę
Obowiązki Renewal Sales Specialist (fluent German & English) Atlassian is continuing to hire with all interviewing and on-boarding done virtually due to COVID-19. Everyone new to the team, along with our current staff, will temporarily work from home until it is safe to return to our offices.Are you passionate about turning customers into loyal fans? Would you like the opportunity to work at a company that is scaling fast? Do you want to help fuel its success by expanding customers with their current product portfolio? If yes, then read on!We're on the lookout for a passionate advocate who will be part of our Loyalty Advocates team in Amsterdam. This opportunity is perfect for someone with an unmatched passion for building customer loyalty. If you find joy in engaging customers in conversations about product offerings and can thoughtfully establish rapport through various communication channels, we want to talk to you. Our mission is to improve customer retention rates and promote product expansion and platform migrations through outreach with a broad spectrum of customers. This role will be focused on increasing our Cloud migration rate in the German market, but not only that. Your responsibilities will include tracking sales activities and customer data within internal systems and acting as a specialist for new product rollouts and offerings, so that you can communicate and articulate these improvements in order to increase customers' awareness of the Atlassian product portfolio and SaaS solutions, and drive cross-sell and up-sell opportunities.You will join our amazing Field Operations team and get to collaborate with other teams all over the world (Austin, San Francisco, Manila). In this role, you'll get to:
On your first day, we'll expect you to: Maximize customer retention rates through effective inside sales techniques over the phone and email Look after a high volume of sales opportunities through different platforms and products Manage renewals across differing engagement models (proactive risk renewal outreach, reactive renewal outreach, proactive cloud migration outreach, cross-sell/up-sell) Increase customer awareness of Atlassian's product portfolio to find opportunities for platform migrations and up-selling during the renewals cycle Maintain a deep understanding of product updates and new offerings and articulate those improvements to customers as you build customer relationships throughout the renewal lifecycle It's also great if you: Be passionate about tech and want to grow in an exciting customer-facing role Have the skills to understand technology and clearly articulate a value proposition to customers Demonstrate empathy for the customer experience Possess the ability to be decisive and collaborative and be able to prioritize among competing opportunities Speak and write fluently in German and English More about our teamWe are a team of hard-working, passionate, and cheerful Advocates located across the United States, the Netherlands, and the Philippines. We run our organization like a well-oiled and agile team. We're customer-focused individuals who strive to continuously improve the customer retention rate by influencing, overcoming objections, and articulating value propositions to thousands of customers. We aim at bringing the best experience to our customers while continually improving strategy and efficiency. Our ultimate goal is to unleash the potential in every team.More about our benefitsWhether you work in an office or a distributed team, Atlassian is highly collaborative and yes, fun! To support you at work (and play) we offer some fantastic perks: ample time off to relax and recharge, flexible working options, five paid volunteer days a year for your favourite cause, an annual allowance to support your learning & growth, unique ShipIt days, a company paid trip after five years and lots more.More about AtlassianCreating software that empowers everyone from small startups to the who’s who of tech is why we’re here. We build tools like Jira, Confluence, Bitbucket, and Trello to help teams across the world become more nimble, creative, and aligned—collaboration is the heart of every product we dream of at Atlassian. From Amsterdam and Austin, to Sydney and San Francisco, we’re looking for people who want to write the future and who believe that we can accomplish so much more together than apart. At Atlassian, we’re committed to an environment where everyone has the autonomy and freedom to thrive, as well as the support of like-minded colleagues who are motivated by a common goal to: Are experienced with inside sales, software renewals, customer success or other similar business areas Have proven experience driving value for customers across multiple product offerings Unleash the potential of every team.Additional InformationWe believe that the unique contributions of all Atlassians is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.All your information will be kept confidential according to EEO guidelines. Osoby zainteresowane ofertą pracy prosimy o przesyłanie swojego CV klikając w przycisk "Aplikuj teraz".
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Ogłoszenia o pracy podlegają przepisom ustawy z dnia 26 stycznia 1984 r. Prawo prasowe (Dz.U. z 1984 r. Nr 5 poz. 24 z późń. zm. oraz ustawy z dnia 26 czerwca 1974 r. Kodeks pracy (t.j. Dz. U. z 2018 r. poz. 917 z późn. zm.) i nie cechują się jakością oraz rzetelnością ofert pracy upowszechnianych przez Publiczne Służby Zatrudnienia.