HR Team Leader

Your responsibilities

• Manage the Tier 1 HR Associates team to support in-scope countries
• Coordinate the team to ensure workload is effectively managed
• Review and manage individuals' performance and development plans
• Provide guidance and support to the team, resolve problems and deal with escalations
• Review the KPI dashboards on a daily manner, provide monthly analysis to HR OPS Manager to improve quality and eliminate mistakes
• Respond to employees' questions, deliver administrative procedures and practices via multiple channels such as phone, case management system and live chat
• Actively contribute to delivering, maintaining and improving HR services, work procedures and processes to increase employee satisfaction, driving performance and achieving results
• Ensure proper flow of communication between the team and business partners and stakeholders
• Work hands-on on the cases if needed

Our requirements

• Bachelor’s or master’s degree in business, HR, or related discipline required
• At least 3 years of experience in managing team
• At least 5 years progressive Contact Center / Customer Service experience, background in HR Shared Services preferred
• Experience in using Service Center technologies (e.g. ticket management, knowledge management) Experience with Workday and Service Now would be an asset
• Full proficiency in English is a must. German would be an asset
• HR experience with one of these countries would be an asset: Poland, Germany, South Africa
• Experience with Migration of HR processes from countries to a Regional HRSS Center
• Strong collaborative partnership skills to ensure the effective execution of shared services solutions across the stakeholders
• Ability to work effectively in an environment subject to changing priorities and short deadlines
• Self-starter with a proactive and inquisitive nature who can anticipate and pre-empt problems
• Strong planning, organization, delegation, problem solving, and decision-making abilities
• Skilled in effective leadership, people management, and development
• Strong process-orientation and process improvement mindset

What we offer

Health & Wellbeing

Medical Insurance, Lunch Card, Sport Card, Employee Assistance Program, Glasses Reimbursement

Learning & Working Environment

Smart Working, Drinks & Fruit Basket

Financial Benefits

Life Insurance, Additional Pension Contribution, Global Profit Sharing Bonus, Long Service Awards, Christmas & Easter Voucher, Emergency Payment, Vacation Payment

Benefits

• sharing the costs of sports activities
• private medical care
• life insurance
• flexible working time
• extra social benefits

Overview

The HR Team Leader (Tier1) will manage a team of Senior Associates and Associates to ensure timely and accurate support is provided to employees regarding inquiries related to HR Operations matters: Data Administration, Payroll Inputs, Compensation / Benefits Administration, Onboarding administration, policies and procedures.

This position will be responsible for building and maintaining strong partnership with local HR business partners in the in-scope countries and ensuring constant learning, strong HR administration and labor knowledge and team development.

If you would like to work in a multicultural, FMCG organization and are passionate leading a team to success, we’d like to hear from you.

You need to be eligible to work in the country of application.

This role is not eligible for relocation.

Together, we are creating a better future – for the planet, for future generations and for every SCJ team member.

Come join us and make an impact through iconic global brands.

GO FURTHER WITH OUR FAMILY™

SC Johnson Sp. z.o.o.

SC JOHNSON IS A FIFTH-GENERATION FAMILY COMPANY BUILT ON THE SPIRIT OF OUR PEOPLE. We have been leading with purpose for over 130 years, building iconic brands that win the hearts and minds of consumers – such as Raid®, Glade®, Ziploc® and more, in virtually every country around the world. Together, we are creating a better future – for the planet, for future generations and for every SCJ team member. Join our winning team of Wave Makers and Go Getters and help us write the next chapter in the SCJ story.