Capacity and Business Engagement Manager

Miejsce pracy: Kraków

Your responsibilities

• An experienced supply and demand manager for on premise DBaaS product that requires some management of underlying consolidated environments. The role involves:
• Close monitoring and understanding of available capacity supply.
• Pro-active engagement with the business to establish demand.
• Maintaining a close relationship with the project delivery team and solution architects.
• Act as a “front door” engagement point for new demand and interest. This includes explaining basic functionality, familiarity with documentation to direct queries and tracking any questions or concerns are addressed with support from the project team.
• Produce supply/demand projections and contribute to decision making about expansion as needed.
• Engage with business heads to provide regular summary views and lead steerco sessions.

Our requirements

• Strong communication skills and ability to apply them in different scenarios:
• Strong personality to become a welcome new member of an already established close knit and mutually supportive internal team.
• Represent the department as a professional, enthusiastic and patient engagement point with often demanding and difficult to work with business areas. Ability to interpret technical information into simple concepts at a high level to help them.
• Comfortable presenting information and seeking input from stakeholders and department heads.
• Technical Supply and Demand experience.
• Attention to detail on manipulating data (in tools including excel) and tracking issues to completion.
• Experience of working in and navigating large and complex global and regulated organisation with rapidly changing priorities.
• Specific knowledge of ExaCC (a.k.a Oracle Cloud@Customer) is ideal but not essential from day one as this is primarily a non-technical role and we can support that learning. Some proven ability to quickly pick up technical knowledge as it will be essential to doing the role effectively.
• Basic understanding of cloud-like deployment concepts and principles (that we are attempting to emulate on premise).
• Lead and bring together SMEs at times to manage questions and concerns. Manage cross domain technical / process blockers through effective collaboration.
• Act as an advocate between service delivery and customer.

What we offer

• Competitive salary.
• Annual performance-based bonus.
• Additional bonuses for recognition awards.
• Multisport card.
• Private medical care.
• Life insurance.
• One-time reimbursement of home office set-up (up to 800 PLN).
• Corporate parties & events.
• CSR initiatives.
• Nursery discounts.
• Financial support with trainings and education.
• Social fund.
• Flexible working hours.
• Free parking.

Benefits

• sharing the costs of sports activities
• private medical care
• sharing the costs of professional training & courses
• life insurance
• remote work opportunities
• flexible working time
• integration events
• corporate sports team
• retirement pension plan
• corporate library
• no dress code
• coffee / tea
• parking space for employees
• leisure zone
• extra social benefits
• employee referral program
• opportunity to obtain permits and licenses
• charity initiatives
• family picnics
• extra leave
• In-office gym

Recruitment stages

• Online assessment
• Phone interview
• Job interview
• Welcome to HSBC!

Databases Platform within CTO is dedicated to managing and optimizing everything related to database technologies. We specialize in delivering exceptional database solutions and services, ensuring the highest standards of quality and performance. You’ll have the opportunity to work on cutting-edge technologies and solutions that drive efficiency and innovation across our data platform ecosystem.

HSBC Service Delivery (Polska) Sp. z o.o.

HSBC is one of the world’s largest banking and financial services organisations. Our global businesses serve more than 40 million customers worldwide through a network that covers 63 countries and territories.

HSBC Service Delivery (Polska) Sp. z o.o. is HSBC's global finance, operations, risk and technology centre. We use our unique expertise and capabilities to provide specialised services – our people range from technologists transforming the banking experience to operations professionals managing 1.7 trillion payments a year.

Our Purpose – Opening up a world of opportunity – explains why we exist. We are bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

Thank you for interest in HSBC.
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Before you apply, please note that we will take into the consideration only applications that include the following statement:
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“I hereby declare that I have familiarised myself with the Privacy Statement for Applicants published at http://www.about.hsbc.pl/careers and I give my consent to use my personal data included in my application for the purposes of recruitment in HSBC Service Delivery (Polska) Sp. z o. o. according to the rules described in the Privacy Statement for Applicants, as per the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (GDPR).”
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Due to the high number of applications, we reserve the right to contact selected candidates only.
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In case you would like to resign from participation in the recruitment process or withdraw previously sent application, please email us at: krakow.recruitment@hsbc.com.

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