HR Specialist with French

Miejsce pracy: Kraków

Your responsibilities

• Provide HR Administrative Support in processes such as Onboarding, Exit, Personal & Employment Data Changes, Time & Absence, Reference Letters
• Manage employees' queries - ensure they are correctly interpreted, understood and resolved in a timely and professional manner
• Ensure that each work is completed in accordance with established procedures and standards
• Ensure that fraud / errors / (if any) are identified and escalated in accordance to the procedures in a timely manner
• Agreed volume of work is handled contributing to the achievement of the unit / department / center performance target
• Exhibit ownership of the business
• Deliver performance that meets or exceeds agreed service metrics.
• Manage internal and external quality to the highest level
• Exceed customer's expectation by providing exceptional service or implementing a sustainable solution
• Develop own understanding of how you and your role impact on the customer experience 6 – months contract

Our requirements

• Advanced French, Advanced English
• Knowledge of HR systems, tools and solutions
• Excellent organization, communication and interpersonal skills required
• Customer service orientation
• Ability to learn quickly and transfer knowledge appropriately
• Strong analytical skills, attention to details
• Good problem-solving abilities
• Ability to build reports with and relate to a wide range of people

What we offer

• Competitive salary
• Annual performance-based bonus
• Additional bonuses for recognition awards
• Multisport card
• Private medical care
• Life insurance
• One-time reimbursement of home office set-up (up to 800 PLN)
• Corporate parties & events
• CSR initiatives
• Nursery discounts
• Financial support with trainings and education
• Social fund
• Flexible working hours
• Free parking

Benefits

• sharing the costs of sports activities
• private medical care
• sharing the costs of professional training & courses
• life insurance
• remote work opportunities
• flexible working time
• integration events
• corporate sports team
• retirement pension plan
• corporate library
• no dress code
• coffee / tea
• parking space for employees
• leisure zone
• extra social benefits
• employee referral program
• opportunity to obtain permits and licenses
• charity initiatives
• family picnics
• extra leave
• In-office gym

Recruitment stages

• Online assessment
• Phone interview
• Job interview
• Welcome to HSBC!

HSBC Service Delivery (Polska) Sp. z o.o.

HSBC is one of the world’s largest banking and financial services organisations. Our global businesses serve more than 40 million customers worldwide through a network that covers 63 countries and territories.

HSBC Service Delivery (Polska) Sp. z o.o. is HSBC's global finance, operations, risk and technology centre. We use our unique expertise and capabilities to provide specialised services – our people range from technologists transforming the banking experience to operations professionals managing 1.7 trillion payments a year.

Our Purpose – Opening up a world of opportunity – explains why we exist. We are bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

Thank you for interest in HSBC.
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Before you apply, please note that we will take into the consideration only applications that include the following statement:
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“I hereby declare that I have familiarised myself with the Privacy Statement for Applicants published at http://www.about.hsbc.pl/careers and I give my consent to use my personal data included in my application for the purposes of recruitment in HSBC Service Delivery (Polska) Sp. z o. o. according to the rules described in the Privacy Statement for Applicants, as per the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (GDPR).”
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Due to the high number of applications, we reserve the right to contact selected candidates only.
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In case you would like to resign from participation in the recruitment process or withdraw previously sent application, please email us at: krakow.recruitment@hsbc.com.

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